TARRIFFS
Tariffs specified are rates for up to 2 persons. Additional persons will incur an additional charge of $28 per person. Seasonal/unit rates and minimum booking periods may apply.
CANCELLATION/NO SHOWS/REFUNDS
Cancellations up to seven days before the booked date incur no fee. Thereafter, the deposit will be retained and the total amount for the booked accommodation will be charged. Special conditions apply to Group quotations and reservations.
CREDIT CARD GUARANTEES
No charge will be made against the card details provided for a website booking unless the booking is cancelled within 7 days of the confirmed date (refer Cancellation Policy), the guest fails to arrive for the booked accommodation or damages are to be charged. Non-refundable room rates will be charged in full.
CREDIT CARD PAYMENTS
A surcharge of 2.5% may be added to credit card transactions.
OVERDUE ACCOUNTS
All accounts are payable on departure unless previously agreed to by motel management. We reserve the right to charge overdue/recovery fees on all accounts not paid by due date.
CHECK-IN
Check-in time is between 2:00pm and 9:00pm. You will be asked to present your credit card details upon check-in for booking confirmation, identification and security. Should you require an earlier check-in, to avoid disappointment, contact us at least 24 hours prior.
CHECK-OUT
Guests are requested to vacate their rooms by 10.00am on the day of departure. Should you require a later checkout, please contact Reception no later than 7pm the night prior. We may be able to agree subject to demand for the room. Additional charges may be incurred. A late checkout without prior agreement will incur a charge of $10 per 30 minutes (or part thereof) until 1pm when an additional one day tariff shall be charged. Checkout services are not available between 9.00pm and 7.30am. If you need to checkout before 7.30am, please settle your account the night before you leave.
CHANGES TO RESERVATION TERM
Any change in reservation term will be treated as a new booking and additional charges may apply. Tariffs may have changed from the time of the original booking. Any extension to a booking is subject to availability. Earlier departure than the reserved date may not result in a refund unless agreed to by motel management.
SMOKING
Parkside Motel does not permit smoking in the rooms. If you need to, please smoke outside and away from open windows, doors and curtains. The registered guest WILL be charged a minimum fee of NZD$500 to cover specialist cleaning treatment, any burn marks to any chattel and up to one day’s loss of income if the registered guest or any of their guests smoke in the room. Any further loss of income over and above this amount may be also be charged if required.
STRONG SMELLS REMAINING IN THE ROOM
In order to avoid residual lingering food odours that may be offensive to subsequent guests, the cooking of seafood, fish or strong smelling foods is not permitted in the motel unit. If after a guest departs, strong residual food odours remain, the registered guest may be charged a minimum of $100 for the cost of professional cleaning. If the room cannot be rented until the smell is removed, the registered guest will be charged for the resulting loss of income to Parkside Motel.
NO PARTIES AND NOISE POLICY
Parkside Motel strictly enforces a No Parties and Noise Policy for the comfort and security of all guests. We cannot tolerate excessive noise at any time. Guests who do not comply with these policies and disrupt the peace and quiet enjoyment of other guests will be required to vacate the premises immediately and without refund. The credit card of the registered guest will be charged for any damages or costs arising due to guest complaints regarding excessive noise between the hours of 9:00pm and 6:00am. This may include paying the tariffs for guests who, at their discretion, leave the motel as a result of your excessive noise. All visitors to your room must leave quietly by 10pm.
GENERAL
Any costs of repairing damage to our property or loss of income to the motel arising from deliberate or reckless acts associated with inappropriate behavior will be charged to the registered guest.
